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SOURCE OF INFORMATION : RESERVE BANK OF INDIA WEBSITE & NEWSPAPERS
PERIOD COVERED : 01-AUG-1996 TO 11-OCT-2025

PREPAID PAYMENT INSTRUMENT ISSUERS (NON-BANK): IMPOSED PENALTY

S.No. ENTITY PERSONS REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
1
History of entity/person AMAZON PAY (INDIA) PVT.LTD.
  ALLOWED OPERATIONS AND DID NOT CLOSE SEVERAL ACCOUNTS OPEN USING OTP BASED E-KYC IN NON-FACE-TO-FACE MODE, EVEN AFTER EXPIRY OF ONE YEAR WITHOUT CONDUCTING CUSTOMER DUE DILIGENCE PROCEDURE   IMPOSED PENALTY RS.3,06,66,000 FROM 03-MAR-2023

03-MAR-2023
 
2
History of entity/person BALANCEHERO INDIA PVT.LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.12,88,000 FROM 19-SEP-2019

19-SEP-2019
 
3
History of entity/person DELHI METRO RAIL CORP.LTD.
  DID NOT ADHERE TO REGULATORY REQUIREMENTS ISSUED BY RBI   IMPOSED PENALTY RS.5,00,000 FROM 13-NOV-2020

13-NOV-2020
 
4
History of entity/person GI TECHNOLOGY PVT.LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.1,00,00,000 FROM 26-MAR-2019

26-MAR-2019
 
5
History of entity/person HIP BAR PVT.LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.10,85,000 FROM 24-MAY-2019

24-MAY-2019
 
6
History of entity/person LIVQUIK TECHNOLOGY (INDIA) PVT.LTD.
  DID NOT ADHERE TO DIRECTIVES/INSTRUCTIONS/GUIDELINES OF RBI ON NET-WORTH REQUIREMENT   IMPOSED PENALTY RS.14,83,000 FROM 07-MAR-2022

07-MAR-2022
 
7
History of entity/person MANAPPURAM FINANCE LTD.
  DID NOT ADHERE TO DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED BY RBI ON “KNOW YOUR CLIENTS” REQUIREMENTS   IMPOSED PENALTY RS.41,50,000 FROM 16-JUL-2024

16-JUL-2024
 
8
History of entity/person MUTHOOT VEHICLE & ASSET FINANCE LTD.
  DID NOT ADHERE TO REGULATORY REQUIREMENTS ISSUED BY RBI   IMPOSED PENALTY RS.34,55,000 FROM 12-AUG-2020

12-AUG-2020
 
9
History of entity/person MY MOBILE PAYMENTS LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.1,00,00,000 FROM 22-OCT-2018

22-OCT-2018
 
10
History of entity/person OBOPAY MOBILE TECHNOLOGY INDIA PVT.LTD
  ALLOWED OPERATIONS AND DID NOT CLOSE SEVERAL ACCOUNTS OPEN USING OTP BASED E-KYC IN NON-FACE-TO-FACE MODE, EVEN AFTER EXPIRY OF ONE YEAR WITHOUT CONDUCTING CUSTOMER DUE DILIGENCE PROCEDURE

DID NOT ADHERE TO DIRECTIVES/INSTRUCTIONS/GUIDELINES OF RBI ON PREPAID PAYMENT INSTRUMENT ISSUERS (PPIS)  
IMPOSED PENALTY RS.5,93,000 FROM 18-AUG-2022

18-AUG-2022
 
11
History of entity/person OLA FINANCIAL SERVICES PVT.LTD.
  DID NOT ADHERE TO DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED BY RBI ON “KNOW YOUR CLIENTS” REQUIREMENTS   IMPOSED PENALTY RS.33,40,000 FROM 16-JUL-2024

16-JUL-2024
 
12
History of entity/person OLA FINANCIAL SERVICES PVT.LTD.
  CONTRAVENED CERTAIN PROVISIONS OF MASTER DIRECTIONS ON PREPAID PAYMENT INSTRUMENTS (PPIS) DATED 27/04/2021 AND CARD NOT PRESENT TRANSACTIONS   IMPOSED PENALTY RS.54,15,000 FROM 05-JUL-2024

05-JUL-2024
 
13
History of entity/person ONE MOBIKWIK SYSTEMS PVT.LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.15,00,000 FROM 17-MAY-2019

17-MAY-2019
 
14
History of entity/person OXIGEN SERVICES (INDIA) PVT.LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.5,00,000 FROM 17-SEP-2019

17-SEP-2019
 
15
History of entity/person PHONEPE LTD.
  END OF THE DAY BALANCE IN THE ESCROW ACCOUNT OF THE COMPANY WAS LESS THAN THE VALUE OF OUTSTANDING PREPAID PAYMENT INSTRUMENTS (PPIS) AND PAYMENTS DUE TO MERCHANTS ON CERTAIN DAYS

DID NOT REPORT SHORTFALL IN ESCROW ACCOUNT TO RBI IMMEDIATELY  
IMPOSED PENALTY RS.21,00,000 FROM 10-SEP-2025

10-SEP-2025
 
16
History of entity/person PHONEPE PVT.LTD.
  DID NOT ADHERE TO REGULATORY REQUIREMENTS ISSUED BY RBI   IMPOSED PENALTY RS.1,39,00,000 FROM 04-NOV-2020

04-NOV-2020
 
17
History of entity/person PHONEPE PVT.LTD.
  DID NOT ADHERE TO PAYMENT AND SETTLEMENT SYSTEMS ACT, 2007   IMPOSED PENALTY RS.1,00,00,000 FROM 14-FEB-2019

14-FEB-2019
 
18
History of entity/person QWIKCILVER SOLUTIONS PVT.LTD.
  DID NOT ADHERE TO REGULATORY REQUIREMENTS ISSUED BY RBI   IMPOSED PENALTY RS.1,00,00,000 FROM 15-OCT-2020

15-OCT-2020
 
19
History of entity/person SODEXO SVC INDIA PVT.LTD.
  DID NOT ADHERE TO REGULATORY REQUIREMENTS ISSUED BY RBI   IMPOSED PENALTY RS.2,00,00,000 FROM 03-AUG-2020

03-AUG-2020
 
20
History of entity/person SPICE MONEY LTD.
  DID NOT ADHERE TO CERTAIN DIRECTIVES/INSTRUCTIONS/GUIDELINES ISSUED BY RBI ON ISSUANCE AND OPERATION OF PPIS IN INDIA   IMPOSED PENALTY RS.2,44,000 FROM 14-SEP-2021

14-SEP-2021
 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.
 
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