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SOURCE OF INFORMATION : RESERVE BANK OF INDIA WEBSITE & NEWSPAPERS
PERIOD COVERED : 01-AUG-1996 TO 10-JAN-2026

PRIVATE BANKS: OUTSOURCED DECISION-MAKING FUNCTIONS OF DETERMINING COMPLIANCE WITH KYC (KNOW YOUR CUSTOMER) NORMS TO CERTAIN OUTSOURCED AGENTS

S.No. ENTITY PERSONS REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
1
History of entity/person HDFC BANK LTD.
  ADOPTED MULTIPLE BENCHMARKS WITHIN SAME LOAN CATEGORY

A WHOLLY OWNED SUBSIDIARY OF THE BANK UNDERTOOK BUSINESS OF TECHNOLOGY SERVICE PROVIDER, WHICH WAS NOT PERMISSIBLE BUSINESS THAN BE UNDERTAKEN BY A BANKING COMPANY

OUTSOURCED DECISION-MAKING FUNCTIONS OF DETERMINING COMPLIANCE WITH KYC (KNOW YOUR CUSTOMER) NORMS TO CERTAIN OUTSOURCED AGENTS   		IMPOSED PENALTY RS.91,00,000 FROM 18-NOV-2025

18-NOV-2025 		 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.

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