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SOURCE OF INFORMATION : RESERVE BANK OF INDIA WEBSITE & NEWSPAPERS
PERIOD COVERED : 01-AUG-1996 TO 10-JAN-2026

PRIVATE BANKS: DID NOT ESTABLISH SYSTEM OF AUTO-ESCALATION OF ALL COMPLAINTS THAT WERE PARTLY OR WHOLLY REJECTED BY ITS INTERNAL GRIEVANCE REDRESS MECHANISM TO INTERNAL OMBUDSMAN FOR A FINAL DECISION

S.No. ENTITY PERSONS REGULATORY CHARGES REGULATORY ACTION(S) / DATE OF ORDER FURTHER DEVELOPMENTS
1
History of entity/person JAMMU & KASHMIR BANK LTD.,THE
  DID NOT ESTABLISH SYSTEM OF AUTO-ESCALATION OF ALL COMPLAINTS THAT WERE PARTLY OR WHOLLY REJECTED BY ITS INTERNAL GRIEVANCE REDRESS MECHANISM TO INTERNAL OMBUDSMAN FOR A FINAL DECISION

DID NOT SEND FINAL LETTERS TO ITS CUSTOMERS REGARDING REDRESSAL OF THEIR COMPLAINTS THEREBY FAILED TO ENSURE THAT CUSTOMERS WERE MADE AWARE OF THEIR RIGHTS TO APPROACH BANKING OMBUDSMAN IN CASE THEY WERE NOT SATISFIED WITH BANK’S RESPONSE

DID NOT ADHERE TO DIRECTIVES/INSTRUCTIONS/GUIDELINES OF RBI ON TRANSFER OF ELIGIBLE UNCLAIMED FUNDS TO DEPOSITOR EDUCATION AND AWARENESS FUND WITHIN PRESCRIBED PERIOD

DID NOT HAVE FACE MATCHING TECHNOLOGY IN VIDEO-BASED CUSTOMER IDENTIFICATION PROCESS (V-CIP) AND DID NOT CONFIRM ECONOMIC AND FINANCIAL PROFILE/INFORMATION SUBMITTED BY THE CUSTOMER DURING VIDEO-BASED CUSTOMER IDENTIFICATION PROCESS (V-CIP)   		IMPOSED PENALTY RS.99,30,000 FROM 01-DEC-2025

01-DEC-2025 		 
The regulatory charges/regulatory actions may be fully or partly applicable to the entities/persons mentioned in the second column.

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